TERMS & CONDITIONS

Before making your purchase on the website, please read the following terms and conditions.

If you make a purchase from www.aprilandwhite.co.uk you are legally bound by this contract and our privacy policy. The terms and conditions as set out below do not affect your Consumer rights.

Throughout these Terms and Conditions the terms “we” and “our” will refer to April and White.

By submitting an online order or completing the checkout process does not constitute our acceptance of your order. We reserve the right to change, modify, add or remove sections of these Terms and Conditions at any time and without prior notice. Our Terms and Conditions apply only to all purchases made via www.aprilandwhite.co.uk.

RETURNS POLICY

CHANGING YOUR MIND:

It’s ok to change your mind! Please inform us of your decision within 14 days of receiving your order. As soon as we receive your order back in its original condition we will issue you with a full refund. Unfortunately, this excludes any personalised, custom made or perishable items. Return shipping costs are payable by the customer (you) and we ask that all items are returned using a tracked or recorded service as we cannot be held liable for items that have not made it back to us. All items must be returned to us in their original condition and in the original packaging. We reserve the right to refuse products that have been damaged as a result of not following our returns policy guidelines.

PERSONALISED ORDERS:

Personalised or custom orders are non-returnable (unless faulty) and cannot be exchanged. At the time of your order, you, the customer, are responsible for providing us with the relevant information. If you make an error, please email us as soon as possible and we will do all we can to help rectify the mistake.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order is damaged, incorrect or faulty in any way upon receipt, then please notify us within 7 days of delivery and we will work with you to find a suitable solution that is acceptable to both parties.

PAYMENT

Orders will only be fulfilled once cleared funds have been received.

DELIVERY

DELIVERY:

All standard items are sent by Royal Mail Signed Service - Once your item has been dispatched, an email will be sent to you with your tracking details. If you are ordering internationally an alternative tracked service will be provided for you to choose from during checkout.

For larger items, we often use a chosen courier service, which you will again be provided a tracking link too. All delivery costs are calculated at checkout based on the weight of your order.

Unfortunately due to the ongoing Covid -19 pandemic, delivery times may vary from our usual shipping times.  We will endeavour to update you wherever possible but cannot be held responsible due to postage delays surrounding these unprecedented circumstances. All lead times will be updated on our website.

Please ensure that all delivery address details, including a contact telephone number, are correct at the time of placing your order. April and White cannot take responsibility for any parcels lost due to inaccurate or incomplete delivery addresses provided by the customer. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient.

Please note all untracked / un-signed for services are not trackable and as such we do not recommend these. However if you choose to use one of these shipping options we are unable to offer refunds in the event that your items are delayed / lost in the post.

PRIVACY POLICY

Your privacy is important to us. The following privacy policy relates to use of our website www.aprilandwhite.co.uk. We will never collect or store your card information or data. All card data is handled by compliant third-party payment processors.

PERSONAL INFORMATION

For the processing through to the delivery of your order, we collect personal data such as your name, contact details and address which we share with our delivery couriers and mailing houses. If you opt into our newsletter, we will send you marketing material from time to time. We will never share your data with third parties unless we have gained prior written consent to allow us to do this. Please note you can opt-out of our marketing list at any time by writing to us at hello@aprliandwhite.co.uk.

CHANGES TO THIS WEBSITE / TERMS AND CONDITIONS / PRIVACY POLICY

We may change or update this privacy policy at any time, please refer back to this document if you have any concerns or contact us directly at hello@aprilandwhite.co.uk.

CONTACT US

We can be contacted directly at hello@aprilandwhite.co.uk or via the contact form on our website and will be happy to help with any questions you may have.