DELIVERY & RETURNS
LEAD TIMES
As all items are handmade our lead times vary between three to four weeks depending on the product These times can vary and increase during busy periods. If you are working towards a specific date, please do get in touch and we will try our best to get your items out to you in time.
DELIVERY:
All standard items are sent by Royal Mail Signed Service - Once your item has been dispatched, an email will be sent to you with your tracking details. If you are ordering internationally an alternative tracked service will be provided for you to choose from during checkout.
For larger items, we often use a chosen courier service, which you will again be provided a tracking link too. All delivery costs are calculated at checkout based on the weight of your order.
Unfortunately due to the ongoing Covid -19 pandemic, delivery times may vary from our usual shipping times. We will endeavour to update you wherever possible but cannot be held responsible due to postage delays surrounding these unprecedented circumstances. All lead times will be updated on our website.
Please ensure that all delivery address details, including a contact telephone number, are correct at the time of placing your order. April and White cannot take responsibility for any parcels lost due to inaccurate or incomplete delivery addresses provided by the customer. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient.
Please note all untracked / un-signed for services are not trackable and as such we do not recommend these. However if you choose to use one of these shipping options we are unable to offer refunds in the event that your items are delayed / lost in the post.
For International deliveries, unfortunately April & White cannot be responsible for any custom charges or duties payable.
RETURNS POLICY
PERSONALISED ORDERS:
Personalised or custom orders are non-returnable (unless faulty) and cannot be exchanged. When placing your order, it is your responsibility to provide the correct information. If you notice an error, please email us as soon as possible at hello@aprilandwhite.co.uk, and we will do our best to assist you.
DAMAGED, FAULTY OR INCORRECT ORDERS
If your order is damaged, faulty, or incorrect upon receipt, please notify us within 7 days of delivery by emailing hello@aprilandwhite.co.uk. We will work with you to find a suitable solution, such as a replacement, repair, or refund.
CHANGE OF MIND RETURNS
If you wish to return an item for any reason other than a fault, please notify us as soon as possible at hello@aprilandwhite.co.uk.
• Goods must be sent back in their original packaging and within 14 days of receiving the items.
• Items must be returned in their original condition.
• Return postage costs are the customer’s responsibility - we therefore recommend that you use a tracked postage service with insurance.
Once we receive the item in its original condition, and original packaging, we will issue a refund for the purchase price (excluding any original shipping costs).
HOW TO INITIATE A RETURN
To start a return process, please email us at hello@aprilandwhite.co.uk with the following information:
• Your order number
• Details of the issue (if applicable)
• Whether you would like a refund, replacement, or repair
We will guide you through the next steps.
EXCEPTIONS AND CLARIFICATIONS
Non-returnable items include personalised/custom orders (unless faulty) and perishable goods.
• We reserve the right to refuse returns that do not meet the above criteria.
For any further questions, please don’t hesitate to contact us at hello@aprilandwhite.co.uk.
PAYMENT
Orders will only be fulfilled once cleared funds have been received.