DELIVERY & RETURNS

LEAD TIMES

As all items are handmade our lead times vary between three to four weeks depending on the product These times can vary and increase during busy periods. If you are working towards a specific date, please do get in touch and we will try our best to get your items out to you in time.

DELIVERY:

All standard items are sent by Royal Mail Signed Service - Once your item has been dispatched, an email will be sent to you with your tracking details. If you are ordering internationally an alternative tracked service will be provided for you to choose from during checkout.

For larger items, we often use a chosen courier service, which you will again be provided a tracking link too. All delivery costs are calculated at checkout based on the weight of your order.

Unfortunately due to the ongoing Covid -19 pandemic, delivery times may vary from our usual shipping times.  We will endeavour to update you wherever possible but cannot be held responsible due to postage delays surrounding these unprecedented circumstances. All lead times will be updated on our website.

Please ensure that all delivery address details, including a contact telephone number, are correct at the time of placing your order. April and White cannot take responsibility for any parcels lost due to inaccurate or incomplete delivery addresses provided by the customer. All customs fees, duties & charges levied at the point of entry are payable by the customer/recipient.

Please note all untracked / un-signed for services are not trackable and as such we do not recommend these. However if you choose to use one of these shipping options we are unable to offer refunds in the event that your items are delayed / lost in the post.

For International deliveries, unfortunately April & White cannot be responsible for any custom charges or duties payable.

RETURNS POLICY

CHANGING YOUR MIND:

It’s ok to change your mind! Please inform us of your decision within 14 days of receiving your order. As soon as we receive your order back in its original condition we will issue you with a full refund. Unfortunately, this excludes any personalised, custom made or perishable items. Return shipping costs are payable by the customer (you) and we ask that all items are returned using a tracked or recorded service as we cannot be held liable for items that have not made it back to us. All items must be returned to us in their original condition and in the original packaging. We reserve the right to refuse products that have been damaged as a result of not following our returns policy guidelines.

PERSONALISED ORDERS:

Personalised or custom orders are non-returnable (unless faulty) and cannot be exchanged. At the time of your order, you, the customer, are responsible for providing us with the relevant information. If you make an error, please email us as soon as possible and we will do all we can to help rectify the mistake.

DAMAGED, FAULTY OR INCORRECT ORDERS

If your order is damaged, incorrect or faulty in any way upon receipt, then please notify us within 7 days of delivery and we will work with you to find a suitable solution that is acceptable to both parties.

PAYMENT

Orders will only be fulfilled once cleared funds have been received.